Reservation technology

The myfidelio.net business focus is on easy to handle, integrated technology and reservation services allowing hotel operators to maximise their sales activities.

myfidelio.net is based on Opera Reservation System (ORS) and hosted in a Micros datacenter environment. Under the brand of myfidelio.net, Micros offers an Application Service Provider (ASP) business model for hotels as an alternate business option to purchasing licenses.

myfidelio.net:

• empowers hotels with the possibility to control and distribute hotel inventory in all sales channels from one single point of entry,
   
• helps building hotel revenue by enabling consumers to conveniently book hotel reservations online through the hotel's website,
   
• links to a number of important online travel agencies or ADS travel websites (Alternate Distribution Systems) like Expedia, Travelocity or Orbitz to name a few,
   
• provides direct access to the international travel agency community via the major Global Distribution Systems (GDS) Amadeus, Sabre, Galileo and Worldspan,
   
• manages inventory for group and allocation business with a unique block module; groups can be booked via the hotel website or via the central reservation office (CRO),
    
• offers a unique sales screen for a hotel group’s central reservation offices (CRO), without the need for an expensive central instance,
   
• provides detailed reporting on reservation activity
   
• and interacts with all Micros Fidelio property management systems (PMS) via a unique connector for up- and download of rates, inventory, restrictions, blocks, making the daily update of data possible from one single point of entry, the PMS.

Distribution with your own hotel website

myfidelio.net allows to interact between hotel’s own websites and the application logic of the Opera Reservation System. By doing so, hotel customers make their own website a real sales portal. Management and control of hotel inventory is done only in one place.

The myfidelio.net distribution via hotel’s own website comes with two distinct options:

• mylink offers a pre-designed User Interface in form of an "out-of-the box solution”.

• mywebsite allows the hotel and its web agency to develop an own private booking engine, based on Opera Web Suite (OWS) Web Services , with complete flexibility in design and integration of the booking engine on hotel’s website.

Distribution with online travel agencies (ADS)

Under the label mypartner myfidelio.net offers Internet distribution to online travel agencies and travel or destination portals. These websites can be:

• either directly connected via web services, identified in myfidelio.net by channel type “web”,

• or connected via Pegasus switch under channel type “ADS”.
   

Distribution with traditional travel agencies via GDS

Global Distribution Systems (GDS) are used by the international travel agency community to process travel-related bookings, which include hotel reservations. The myfidelio.net application (ORS) works with a dedicated interface to a switch company linking to all four major GDS. Through this interface hotels are linked to more than 500,000 travel agency terminals worldwide. myfidelio.net distributes to the GDS via Pegasus UltraSwitch.

The myfidelio.net generic GDS code is IQ. This code is mainly used by independent hotels or small hotel groups and represents these hotel customers in all major GDS. In addition, myfidelio.net maintains private label GDS codes in all major GDS for its chain customers.

As a standard, myfidelio.net offers GDS connectivity in the highest technology level available on the market, which is today generally known as “Next Generation Seamless” (NGS) and allows the travel agent to get accurate information from the hotel central reservation system during the entire booking process.

Integration with Micros-Fidelio PMS

A key feature of the myfidelio.net application is its ability to create a single image inventory environment for each property that can be easily managed and presented to all sales channels.

All Micros Fidelio hotel solutions can be integrated with the myfidelio.net application. Standard interface technology makes it possible to combine all Micros Fidelio property management system applications with central reservations and distribution platforms worldwide.

The unique myfidelio connector combines different underlying technologies and offers the same two-way functionalities (upload, download) for all Micros Fidelio PMS products. This includes Opera PMS (stand alone, multi property and express version), but also integration with all Micros Fidelio legacy PMS products (version 6 and 7 and the new PMS version 8) is guaranteed:

• The data downloading functions include: reservations, profiles (as part of the reservation), allotments, rates (new rates and updated rates), and restrictions.

• The data uploading functions include: allotments, rates (new rates and updated rates), restrictions, availability (inventory messages), and status messages (from the PMS on reception of data from myfidelio.net).

Standards

Micros Inc. is member of the Hotel Electronic Distribution Network Association (HEDNA), a not-for-profit trade association whose worldwide membership includes over 200 of the most influential companies in the hotel distribution industry. All of HEDNA's activities are intended to stimulate hotel bookings through the use of Global Distribution Systems (GDS´s), the Internet and other electronic means (www.hedna.org) .

Micros Inc. is supporting Open Travel Alliance (OTA) initiative, a self-funded, non-profit organization (www.ota.org) . OTA is comprised of major airlines, hoteliers, car rental companies, leisure suppliers, travel agencies, global distribution systems (GDS), technology providers and others working to create and implement industry-wide, open e-business specifications. These specifications form a common e-business language that will encourage development of systems to create new collections of services to better meet the demands and expectations of travellers and the travel industry.

Micros Inc. supports Hotel Technology - Next Generation (HTNG), an industry organization to facilitate the development of next-generation, customer-centric technologies to better meet the needs of the global hotel community (www.htng.org)