Channel Management Services

myfidelio.net customer service focus in on customer relationship management based on a proactive customer suport and quality control of the hotel's data in all distribution channels, GDS and Internet. Currently, these services are offered during business hours in Europe, Africa, Middle East and Asia Pacific. Business focus is on easy to handle, integrated technology and channel management services allowing hotel operators to maximise on their own sales & marketing activities in the electronic channels.
 

Customer Support

Myfidelio.net customer services can be found at an office near you. All contact details along with office hours are available on the "Customer Service - contact information" link.

Account Management

The myfidelio.net team is dedicated to assist in maximising hotel revenue and occupancy. myfidelio.net provides recommendation to customers for optimisation of the hotel's distribution in the various distribution channels, as well as best practices for rate structures, availability management and hotel descriptions. Furthermore the myfidelio Customer Service teams support the customer with any query related to the application or distribution channels and organise regularly account review meetings.

Training

Training is very important for a successful business with myfidelio.net. Our customer services include training sessions to employees of hotel groups and independent hotels. myfidelio.net offers year-round training schedules with courses assisting hotels to keep abreast of the newest functionality and sharing best practices for the hotels to distribute and sell best.