Enterprise solution for the hospitality industry

myfidelio.net is an enterprise solution for the hospitality industry providing central reservation management services. This advanced e-commerce solution connects individual hotels, hotel chains, corporations, travel suppliers and portals allowing them to conduct travel related e-commerce. (Reservations, distribution to online and traditional travel agencies via the GDS, distribution to Internet portals and to the own hotel website). 

GDS and Internet distribution

myfidelio.net provides distribution to 500.000 travel agencies worldwide via all major GDS (Global Distribution Systems): Amadeus, Sabre, Galileo and Worldspan.

The myfidelio.net solution offers to individual hotels and hotel groups the ability to transform the hotel website in a real sales portal, allowing interactive electronic trading and communication. In addition, myfidelio.net provides connectivity to a large number of portals and online travel agencies.

Controlling all sales channels from a single place

Under the brand of myfidelio.net, Micros offers an Application Service Provider (ASP) business model for hotels and hotel groups as an alternate business option to purchasing licenses. myfidelio.net is based on Opera Reservation System (ORS) and hosted in a Micros datacenter environment.

myfidelio.net::

• empowers hotel operators with the ability to consolidate, control and distribute their hotel inventory from a single point of entry.
• provides direct access to the major GDS (Next Generation Seamless connectivity) and thus to the international travel agency community.
• helps build hotel revenue by enabling consumers to conveniently book hotel reservations online through the hotel's web site.
• links to a number of important internet portals and online travel agencies (ADS, Alternate Distribution Systems).
• integrates to the hotel's Micros-Fidelio Property Management Systems for the download of reservations and upload of rates and availability.
  
   

Business focus

Business focus is on: easy to handle, integrated technology and services allowing hotel operators to maximise on their own sales & marketing activities.

Founded

myfidelio.net was founded under name hotelBANK in 1985 and is a subsidiary of MICROS Systems, Inc. since 1993. As part of MICROS Systems, myfidelio.net offers truly integrated IT solutions for the hospitality industry worldwide. MICROS Systems, Inc. (NASDAQ: MCRS), the world's leading developer of enterprise applications serving the hospitality and retail industries exclusively. MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support. MICROS's global network consists of over 3,000 employees, 43 subsidiaries in major markets and 93 distributors in 40 countries.

MICROS

MICROS is the global leader in the restaurant industry with more than 150,000 installations worldwide. MICROS is the only full systems solutions provider for all segments with a global distribution and service network in place for major chains, regional chains, local independents, table service, and the quick service market. MICROS provides solutions that combine unified access point-of-sale, back-office, and corporate-office applications. For large enterprises MICROS provides a scaleable solution to manage the very large and very complex operational requirements associated with hotels, casinos, airports, theme parks, stadiums and cruise lines.

Global market

Through our global markets subsidiary, MICROS-Fidelio International, we continue to strengthen our worldwide position as the premier provider of enterprise-wide integrated information technologies for the hotel industry. MICROS-Fidelio has become "the standard" in the industry with over 15,000 installations worldwide. Through our global distribution and service network, MICROS-Fidelio serves all segments of the market including luxury, upscale, mid-price, economy, budget, full service, specialized service, and limited service hotels.

Leader in product innovation

As the leader in product innovation and service, MICROS-Fidelio is the first information technology company to offer a multi-property, fully integrated hotel system that includes property management, sales and catering, central reservations, customer information, revenue management, material management and back office applications. Our client base includes InterContinental Hotels Group, Hilton International, Marriott International, Sheraton, Hyatt, Four Seasons, Wyndham Hotels, Le Meridien Hotels, Steigenberger Hotels, Maritim Hotels, Kempinski, First, Sokos, Thistle Hotels, Concorde Hotels, Rydges, Pan Pacific, Shangri-La, Peninsula, and Best Western to name a few.