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Europe, Africa and Middle East
Office hours: Monday - Friday 09.00 am - 6.00 pm (GMT+1)
Central Customer Service EAME - Neuss
E-mail: myfidelio-cs_ww@oracle.com
Phone: +49 2131 137 - 113
Fax: +49 2131 137 - 404

Australia
Office hours: Monday - Friday 9.00 am – 5.30 pm (GMT+10)
Customer Service Sydney
E-Mail: myfidelio-cs_au@oracle.com
Phone: +61 2 9485 - 1273 / 1272 / 1271
Fax: +61 2 9485 1397

Asia Pacific
Office hours: Monday - Friday 9.00 am – 5.30 pm (GMT+10)
Customer Service Singapore
E-Mail: myfidelio-cs_au@oracle.com
Phone: +65 6354 8082 / 8081 / 8165
Fax: +61 2 9485 1397

United States
Office hours: Monday - Friday 8.00 am – 5.00 pm (GMT-5)
Customer Service Columbia
E-mail: myfidelio-cs_us@oracle.com
Phone: +1 443 285 6000
Fax: +1 443 285 6505

Find your local office in EAME

Austria
Office hours: Monday - Friday 8.00 am – 5.00 pm (GMT+1)
Customer Service Vienna
E-mail: at-support-fidelio@micros.com
Phone: +43 1 610 990
Fax: +43 1 610 99 1039

Belgium
Office hours: Monday - Friday 9.00 am – 5.00 pm (GMT+1)
Customer Service Belgium – Van Hessen Partner office
E-mail: myfidelio@vanhessen.be
Phone: +32 (0) 16 - 60 70 20
Fax: +32 (0) 16 - 60 70 19

Baltics
Office hours: Monday - Friday 9.00 am – 6.00 pm (GMT+2)
Customer Service Tallinn – BHRS partner office
E-mail: bhrs@bhrs.info
Phone: +372 66 16 662
Fax: +372 66 16 665

Bulgaria
Office hours: Monday - Friday 9.00 am – 6.00 pm (GMT+2)
Customer Service Sofia
E-mail: support@fideliobg.com
Phone: +359 (2) 944 11 48
Fax: +359 (2) 943 47 00

Croatia
Office hours: Monday - Friday 9.00 am – 5.00 pm (GMT+1)
Customer Service Zagreb
E-mail: fidelio-support@micros.hr
Phone: +385 1 611 0303
Fax: +385 1 611 0359

Czech Republic
Office hours: Monday - Friday 9.00 am – 5.00 pm (GMT+1)
Customer Service Prague
E-mail: help@micros.cz
Phone: +420 261 214 142
Fax: +420 26 1215 720

Egypt
Office hours: Monday - Friday 9.00 am – 5.00 pm (GMT+2)
Customer Service Cairo
E-mail: support@act-eg.com
Phone:  +20 2 33 01 01 18
Fax: +20 2 30 58 229

Finland and Denmark
Office hours: Monday - Friday 8.00 am - 4.00 pm (GMT+2)
Customer Service Turku
E-mail: Nordics-myfidelio_ww@oracle.com
Phone: +358 (0)303 9101
Fax: +358 (0)303 9102

France
Office hours: Monday - Friday 9.00 am – 5.00 pm (GMT+1)
Customer Service Aix en Provence
E-mail: fr-support-myfidelio@micros.com
Phone: +33(0)8 26 30 80 00
Fax: +33(0)4 42 90 67 02

Germany
Office hours : Monday - Friday 9.00 am - 6.00 pm (GMT+1)
Customer Service Neuss
E-mail: de-support-myfidelio@micros.com
Phone: +49 02131 137 036
Fax: +49 2131 137 777

Greece
Office hours: Monday - Friday 9.00 am – 5 pm (GMT+2)
Customer Service Athens
E-mail: Fideliosupport@eurotel.gr
Phone: +30 210 65 95 000
Fax: +30 210 65 49 509

Hungary
Office hours: Monday - Friday 9 am – 6 pm (GMT+1)
Customer Service Budapest
E-mail: MF-HU-MYFIDELIO@micros.com
Phone: +36 1 263 7325
Fax:
+36 1 263 7380

Israel
Office hours: Monday – Friday 9.00 am – 6.00 pm (GMT+2)
Customer Service Or Yehuda
E-mail: rkopler@micros.com
Phone: +972 35 33 30 99
Fax: +972 35 33 56 66

Italy
Office hours : Monday - Friday 8.00 am - 5.00 pm (GMT+1)
Customer Service Monza
E-mail: assistenza@micros-fidelio.it
Phone: +39 039 2364 500
Fax: +39 039 2364 510

Nigeria
Office hours: Monday - Friday 9.00 am – 5.00 pm (GMT+1)
Customer Service Abuja
E-mail: sbamgboye@current-link.com
Phone: +234 9 290 5512
Mobile: +234 806 966 1773

Norway
Office hours : Monday - Friday 8.00 am - 4.00 pm (GMT+1)
Customer Service Oslo
E-mail: geir.norderheim@oracle.com
Phone: +47 22 80 98 05
Fax: +47 22 38 23 08

Poland
Office hours: Monday – Friday 9.00 am – 5.00 pm
Customer Service Warsaw
E-mail: pl-sales@micros.com
Phone: +48 22 86 76 743
Fax:  +48 22 86 76 722

Portugal
Office hours: Monday - Friday 9.00 am – 6.00 pm (GMT)
Customer Service Lisbon
E-mail: hdesk@microsfidelio-portugal.pt
Phone: +351 218 62 1020
Fax: +351 218 62 1025

Romania
Office hours: Monday - Friday 9.00 am – 6.00 pm (GMT+2)
Customer Service Bucharest
E-mail: support@bit-soft.ro
Phone: +40 21 242 31 20 (52)
Fax: +40 21 242 11 12

Russia
Office hours: Monday – Friday 9.00 am – 6.00 pm (GMT+3)
Customer Service Moscow – HRS partner office
E-mail: support-myfidelio@hrs.ru
Phone: +7 495 79 69 902
Fax: +7 495 79 69 901

South Africa
Office hours: Monday - Friday 8.00 am – 4.30 pm (GMT+2)
Customer Service Johannesburg
E-mail: support@micros.co.za
Phone: +27 (0)11 74 55 320
Fax: +27 (0)11 74 55 444

Spain
Office hours: Monday – Thursday 9.00 am – 6.00 pm, Friday 8.00 am – 3.00 pm
Customer Service Madrid
E-mail: SPSOPORTEMYFIDELIO@micros.com
Phone: +34 91 417 75 40
Fax: +34 91 556 61 95

Sweden
Office hours: Monday - Friday 8.30 am - 5.00 pm (GMT+1)
Customer Service Stockholm
E-mail: myfidelio-cs_se@oracle.com
Phone: +46 (8) 629 1950
Fax: +46 (8) 629 1960

Switzerland
Office hours: Monday - Friday 8.00 am – 5.30 pm (GMT+1)
Customer Service Zurich – Oracle Hospitality Suisse
E-mail: CH-support@micros.com
Phone: +41 44 701 9600
Fax: +41 44 701 9601

The Netherlands
Office hours: Monday - Friday 9.00 am – 5.00 pm (GMT+1)
Customer Service Netherlands – Van Hessen Partner office
E-mail: myfidelio@vanhessen.nl
Phone: + 31 (0) 180 44 28 00
Fax: + 31 (0) 180 44 28 50

Turkey
Office hours: Monday - Friday 9.00 am – 6.00 pm (GMT+2)
Customer Service Istanbul – Protel partner office
E-mail: destekmyfidelio@protel.com.tr
Phone: +90 850 333 77 85
Fax: +90 212 275 21 31

UK & Ireland
Office hours: Monday - Friday 9.00 am - 5.30 pm (GMT)
Customer Service Slough
E-mail: myfidelio-cs_gb@oracle.com
Phone: +44 1753 536 969
Fax: +44 (0)1753 501 646

United Arabian Emirates
Office hours: Monday - Friday 8.00 am – 1.00 pm, and 2.00 pm – 7.00 pm
Customer Service Dubai – KIT partner office
E-mail: mathew.varkey@kit.ae
Phone: +971 4 39 89 999
Fax: +971 4 39 88 440

For all other countries in Europe contact:
Europe, Africa and Middle East
Office hours: Monday - Friday 09.00 am - 6.00 pm (GMT+1)
Central Customer Service EAME - Neuss
E-mail: myfidelio-cs_ww@oracle.com
Phone: +49 2131 137 - 113
Fax: +49 2131 137 - 404